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Privacy Policy
Effective Date: 07/07/26
1. Introduction
Ur Trax Need My Vox (“we,” “us,” “our”) is operated by Chris Moore, a sole trader based in the United Kingdom.
This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website (www.urtraxneedmyvox.com), purchase toplines, use our services, create an account, or contact us.
2. Information We Collect
We may collect the following types of personal data:
Personal and Account Information:
When you create an account, purchase a topline, contact us, or use our services, we may collect information such as your name, email address, social media username, account details, and any other information you choose to provide.
Order and Purchase Information:
When you purchase products or services, we may collect information relating to your orders, including products purchased, order history, delivery of digital files, and information required to administer your account and provide continued access to purchased files.
Creative Materials:
For custom topline services, you may provide music files, demos, instrumental tracks, references, lyrics, or other creative materials through communication channels such as Instagram, file transfer services, or other platforms used to deliver the service.
These materials are used solely for the purpose of creating, delivering, and supporting your requested topline service.
Payment Information:
Payments are processed through third-party payment providers. We do not store your full payment card or payment details on our own servers.
Technical Information:
When you use our website, certain technical information may be collected automatically, such as your IP address, browser type, device information, and information about how you use the website. This may be collected through cookies or similar technologies.
3. How We Use Your Information
We may use your personal data for the following purposes:
Providing Our Services:
To create, deliver, and support custom toplines, provide access to purchased toplines, and fulfil related services.
Processing Purchases:
To process transactions, manage orders, deliver digital products, provide licence information, and communicate regarding your purchase.
Managing Accounts:
To create and administer customer accounts, maintain access to purchased files, and allow customers to retrieve previously purchased files where available.
Communication:
To respond to enquiries, discuss projects, provide customer support, and communicate about services you have requested.
Business Administration:
To maintain appropriate records of transactions, purchases, licences, and customer interactions, and to manage our business.
Legal and Regulatory Requirements:
To comply with applicable legal, tax, accounting, and regulatory obligations.
4. Lawful Basis for Processing
Under UK data protection law, we must have a lawful basis for processing your personal data. Depending on the circumstances, we may rely on the following lawful bases:
Contract:
Where processing is necessary to provide products or services you have purchased or requested, including processing orders, delivering digital products, administering accounts, and providing custom topline services.
Legitimate Interests:
Where processing is necessary for legitimate business purposes, such as responding to enquiries, administering our business, maintaining appropriate business records, preventing misuse of our website or services, and protecting our rights.
Legal Obligation:
Where processing is necessary to comply with a legal or regulatory requirement, such as tax and accounting obligations.
5. Sharing Your Information
We do not sell or rent your personal data to third parties for their own marketing purposes.
We may share your personal data with:
Payment Processors: Third-party payment providers used to securely process transactions.
Website and Hosting Providers: Providers that host, maintain, or support our website, customer accounts, and digital files.
Service Providers: Trusted third-party providers who help us operate our business, process payments, host files, or deliver our services.
Communication Platforms: If you contact us through third-party platforms such as Instagram, your information may also be subject to those platforms’ own privacy policies and terms.
Professional or Business Services: Where necessary, information may be shared with professional advisers or service providers supporting our legal, accounting, or business administration requirements.
Legal Obligations: Where disclosure is required by law, legal proceedings, or government requests.
6. Confidentiality of Submitted Materials
Any tracks, demos, instrumental files, lyrics, references, or other creative materials provided to us for the purpose of creating a custom topline will be treated as confidential and will only be used to provide the requested service.
We will not publicly release, distribute, or share these submitted materials without your permission, unless required by law.
7. Data Security
We take reasonable steps to protect your personal data and submitted materials from unauthorised access, use, or disclosure.
However, no method of electronic storage or transmission can be guaranteed to be completely secure.
8. How Long We Keep Your Information
We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy.
This may include retaining account and order information for as long as necessary to provide access to purchased products, administer customer accounts, maintain records of transactions and licence agreements, provide customer support, and meet legal, tax, accounting, or other regulatory obligations.
Where information is no longer required, we will take reasonable steps to securely delete or anonymise it.
9. Cookies
Our website may use cookies that are necessary for website functionality, including features relating to customer accounts, shopping, checkout, and digital purchases.
You can control or disable cookies through your browser settings, although some website features may not function correctly if cookies are disabled.
Where cookies or similar technologies are used for purposes that require consent under applicable law, we will seek consent where required.
10. Your Rights
Depending on applicable data protection laws, you may have the right to:
Access a copy of the personal data we hold about you.
Request corrections to inaccurate or incomplete personal data.
Request deletion of your personal data, subject to any legal or contractual obligations.
Request restrictions on certain uses of your personal data.
Object to certain processing of your personal data.
Request a copy of certain personal data in a portable format where applicable.
To exercise these rights, please contact us using the details below.
You also have the right to complain to the Information Commissioner’s Office (ICO) if you believe that your personal data has been handled improperly.
More information about the ICO and how to make a complaint is available through the ICO’s website.
11. Children’s Privacy
Our website and services are not intended for children under the age of 13. We do not knowingly collect personal data from children under 13.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated effective date.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.
13. Contact Us
If you have any questions about this Privacy Policy, wish to exercise your data protection rights, or have concerns about how your personal data is handled, please contact:
Chris Moore
Email: hello@urtraxneedmyvox.com
